Family uncover ‘blood, urine and broken tiles’ on £900 Turkey hotel from hell
A grandad has slammed his ‘Turkish hotel from hell’ amid claims he found ‘blood and urine stains’ on the sheets. Martin Willmott, 64, says he only stayed for night before walking out in disgust.
He had been looking forward to the eight-day holiday in Marmaris as the property looked ideal in the brochure. But on his arrival, dad-of-two and grandad-of-three Martin claims he found fresh blood, urine, broken tiles and dodgy electrics in his room.
Caterer Martin then made the decision to find alternative accommodation, walking for two hours in the process.
He has since complained, but claims package provider Galaxy Holidays are fobbing him off – and has now gone directly to the CEO. Martin says other issues he uncovered included electric plugs in the shower cubicle.
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Martin added: “The hotel looked really good. The location seemed good and it was 10 mins from beach, so I booked it. As I was going through the booking process, it was booked in sections. It was a package deal, and they were taking payment as I went along.
“Then they started adding things like luggage limits, but I’d already paid for part of it, so it was cheaper to go on than pull out. When I got there, there were broken tiles all over the stairs. It was dirty. It looked not very nice, and it got worse when we opened the door to the room.
“The place was a right state. I found somewhere a two-hour walk away and at first light dumped the room card in reception and walked there. When I got back, I complained again to Galaxy Holidays – I got a letter back saying I was lying.
“They said they wouldn’t give us any refunds. Their ads say the money is totally protected, but your money’s not safe at all with them.”
A spokesperson for Galaxy Holidays said: “We were disheartened to learn about Mr Martin Willmott’s experience with his recent holiday booked through Galaxy Holidays. We strive to provide exceptional service, and we sincerely apologise for any inconvenience he may have faced.
“Upon investigating the matter, we found that Mr Willmott left the hotel without informing Galaxy Holidays or the in-resort team about the issues he encountered during his stay.
“It’s crucial for customers to follow the proper procedures outlined in our terms and conditions to allow us to address concerns and rectify any issues promptly. Unfortunately, Mr Willmott did not follow these procedures, hindering our ability to assist him in real-time.
“We understand that Mr Willmott experienced difficulties with the cleanliness of the room, including allegations of fresh blood on the bedsheets and exposed wiring. While we were not informed immediately, our suppliers have since offered him compensation as a gesture of goodwill.
“We are working closely with our partners to ensure that such incidents are thoroughly investigated and necessary actions are taken to prevent recurrence.
“Regarding Mr Willmott’s request for a refund or contribution due to his poor experience, we would like to reiterate that adherence to the established procedures is essential for us to assess and respond to such requests appropriately.
“We encourage customers to reach out to our in-resort team or our customer service department during their stay to allow us the opportunity to resolve issues promptly.
“We understand the importance of addressing customer concerns, and we are committed to continuous improvement to ensure the best possible experience for our valued customers.”
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