The business of the future is adaptive
Manufacturing is in a state of flux. From supply chain disruptions to rising costs, tougher environmental regulations, and a changing
Read More
Humans and technology
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the
Read More
Enabling human-centric support with generative AI
It’s a stormy holiday weekend, and you’ve just received the last notification you want in the busiest travel week of
Read More
The 8 worst technology failures of 2024
They say you learn more from failure than success. If so, this is the story for you: MIT Technology Review’s
Read More
Delivering the next-generation barcode
The world’s first barcode, designed in 1948, took more than 25 years to make it out of the lab and
Read More
AI search could break the web
In late October, News Corp filed a lawsuit against Perplexity AI, a popular AI search engine. At first glance, this
Read More
Avoiding value decay in digital transformation
Mission-critical digital transformation projects too often end with a whimper rather than a bang. An estimated three-quarters of corporate transformation
Read More
Readying business for the age of AI
Rapid advancements in AI technology offer unprecedented opportunities to enhance business operations, customer and employee engagement, and decision-making. Executives are
Read More
DHS plans to collect biometric data from migrant children “down to the infant”
The US Department of Homeland Security (DHS) plans to collect and analyze photos of the faces of migrant children at
Read More