Building customer-centric convenience
In the U.S., two-thirds of the country’s 150,000 convenience stores are run by independent operators. Mom-and-pop shops, powered by personal
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Humans and technology
AI strategies from the front lines
AI’s potential to transform business is undeniable, but realizing tangible value remains a challenge. This session explores where AI is
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Can crowdsourced fact-checking curb misinformation on social media?
In a 2019 speech at Georgetown University, Mark Zuckerberg famously declared that he didn’t want Facebook to be an “arbiter
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How cloud and AI transform and improve customer experiences
As AI technologies become increasingly mainstream, there’s mounting competitive pressure to transform traditional infrastructures and technology stacks. Traditional brick-and-mortar companies
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The business of the future is adaptive
Manufacturing is in a state of flux. From supply chain disruptions to rising costs, tougher environmental regulations, and a changing
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Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the
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Enabling human-centric support with generative AI
It’s a stormy holiday weekend, and you’ve just received the last notification you want in the busiest travel week of
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The 8 worst technology failures of 2024
They say you learn more from failure than success. If so, this is the story for you: MIT Technology Review’s
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Delivering the next-generation barcode
The world’s first barcode, designed in 1948, took more than 25 years to make it out of the lab and
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